Sphere Five Services (“we”, “us”, or “our”) is a home cleaning services booking platform operated by MarginTop Solutions. This Privacy Policy explains what personal data we collect when you use our Services, how we use it, and the choices you have. By using the Services you agree to the practices described here.
In short: we collect only what we need to deliver your bookings — contact details, service addresses, booking preferences, and payment method.
We never sell your personal data, and card details entered for online payments are handled by our payment provider, not stored by us.
01Information we collect
Information you provide to us
| Category | Examples |
|---|---|
| Account data | Your name, email address, and a password (stored only in hashed form). If you create an account, we may also store a profile photo you choose to upload. |
| Booking details | Contact name, email address, and phone number provided with a booking (including guest bookings made without an account), selected service and add-ons, date, time, duration, number of cleaners, promo codes, and any notes you add to a booking. |
| Service address | Street, building, apartment/room, floor, directions, and — if you use map-based location selection — latitude and longitude of the service location. |
| Payment information | Payment method (cash or online payment), amount, and payment status. If you pay online, your card details are collected and processed directly by our payment service provider; we do not receive or store your full card number. |
| Membership data | If you subscribe to a membership plan, the plan you choose and your scheduled visits. |
Information collected automatically
| Category | Examples |
|---|---|
| Authentication data | Security tokens and session identifiers that keep you signed in. |
| Device data | If you enable notifications in a mobile app, we store a push notification token, the platform (e.g. Android or iOS), and a device identifier so we can deliver booking updates. |
| Language preference | The language you use, so we can send emails, receipts, and notifications in that language. |
| Technical logs | Standard server logs such as request timestamps and error reports, used for security and troubleshooting. |
One-time passcodes (OTP)
We send one-time passcodes by email to verify your email address and to secure sensitive actions such as password resets.
02How we use your information
- To create and manage your account and authenticate your sign-in.
- To provide, schedule, confirm, reschedule, or cancel cleaning bookings and membership visits.
- To process payments and issue booking confirmations and receipts.
- To send service-related communications such as booking status updates, OTPs, and account notices (by email and/or push notification).
- To provide customer support and respond to your requests.
- To operate and improve the Services, including preventing fraud and abuse and diagnosing technical problems.
- To send promotional offers or promo codes only where you have agreed to receive them, and always with an easy way to opt out.
03Payments
You can pay for bookings in cash or online. Online payments are processed by our payment service provider. When you choose an online payment, your card details are entered with and handled by that provider under its own privacy policy; we store only the information needed to record the transaction (such as method, amount, status, and a provider reference).
04Notifications and device data
If you use our mobile app and allow notifications, we use a push notification service to deliver booking updates and account alerts to your device. For this we store a device-specific push token, the device platform, and a device identifier. You can disable notifications at any time in your device settings; the Services will continue to work, though you may miss time-sensitive booking updates.
07Data retention
We keep your personal data for as long as your account is active and as needed to fulfill your bookings. After account deletion, we retain transaction records only for the period required by applicable law (for example, accounting and tax obligations) and then delete or anonymize them. You may request earlier deletion where no legal retention requirement applies.
08Security
We apply appropriate technical and organizational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, role-based access control for our staff, and rate limiting on sensitive endpoints. No method of transmission over the internet is 100% secure, so while we work hard to protect your data, we cannot guarantee absolute security.
09International transfers
Our service providers may process data in countries other than your own. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in line with applicable data protection laws.
10Your rights and choices
Depending on where you live, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data — you can delete your account directly in the app, or ask us to do it.
- Object to or restrict certain processing.
- Withdraw consent at any time where processing is based on consent.
- Opt out of promotional communications.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at info@spherefiveservices.com. We will respond within a reasonable period and, where required, within the timeframe set by applicable law.
11Children’s privacy
The Services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
12Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. The effective date at the top of this page reflects the latest revision.
13Contact us
Questions about this Privacy Policy or how we handle your data? We’re happy to help.
Sphere Five Services — operated by MarginTop Solutions
info@spherefiveservices.com